Customer Success Manager - Remote

Overview

The Customer Success Manager will build and foster relationships with non-profits, helping them leverage the fundraising platform for success.

In Short

• Own a portfolio of 100-150 non-profit accounts
• Provide account management from kick-off to customer lifecycle
• Main point of contact for customer account management
• Product expert providing training and support
• Deliver Quarterly Account Reviews
• Proactively identify and mitigate risks
• Expand senior-level stakeholder relationships
• Identify new growth opportunities with existing customers
• Resolve customer escalations quickly
• Analyze data to drive actions with customers

Requirements

• 5-8 years experience in SaaS Customer Success
• Experience managing $2M+ ARR customer book
• Familiarity with CRMs and Digital Marketing
• Excellent communication and presentation skills
• Ability to develop relationships with customers
• Understanding of performance metrics or KPIs
• Ability to work independently and collaboratively
• Strong problem-solving skills
• Ability to work in a fast-paced environment
• Willingness to work outside normal hours if needed

Benefits

• 30 days off
• Home Office Setup Assistance
• English learning courses reimbursement
• Professional education reimbursement
• Gym or swimming pool reimbursement
• Coworking reimbursement
• Remote working