Customer Success Manager - Remote

Overview

BlueOptima is looking for an enthusiastic and driven Customer Success Manager to build strong relationships with enterprise clients and excel in a fast-changing organization.

In Short

• Engage senior stakeholders to express business objectives and deliver measurable improvements.
• Nurture high-value accounts for retention and renewal.
• Onboard client senior managers for effective product use.
• Manage multiple high-touch enterprise clients with a KPI-driven approach.
• Use reporting suite and tools to provide insights and value to clients.
• Provide marketing with success stories for collateral generation.

Requirements

• 4+ years in a Customer Success role, preferably in B2B SaaS.
• Strong communication and presentation skills.
• Experience in client-facing roles with tangible value delivery.
• Attention to detail and goal-driven attitude.
• Motivation to succeed in a high-growth environment.
• Strategic mindset for driving Customer Success initiatives.
• Autonomous with good self-management and organization skills.
• STEM degree or experience with complex products.

Benefits

• 32 days of holidays including bank holidays.
• Hybrid working model with 2 days remote and 3 days in the office.
• Flexible long-distance work options.
• Top-of-the-line equipment provided.
• Office with free drinks and snacks.
• Cycle-to-work scheme available.
• 12 weeks paid maternity and paternity leave.
• Pet-friendly office environment.