Customer Success Manager - Remote

Overview

As a Customer Success Manager at BlueOptima, you will engage with enterprise clients to enhance their software development efficiency using our proprietary analytics.

In Short

• Engage with CIOs and CTOs to align on business objectives.
• Nurture high-value accounts for retention and renewal.
• Onboard client senior managers to empower effective product use.
• Manage multiple high-touch enterprise clients with a KPI-driven approach.
• Utilize reporting tools to provide insights and value.
• Collaborate with Marketing to create success stories.
• 4+ years of experience in Customer Success, preferably in B2B SaaS.
• Strong communication and presentation skills.
• High attention to detail and goal-driven attitude.
• STEM degree or relevant experience with complex products.

Requirements

• Proven experience in a client-facing role.
• Ability to tackle complex problems with effective solutions.
• Drive to succeed in a high-growth environment.
• Strategic mindset for driving Customer Success initiatives.
• Excellent self-management and organization skills.

Benefits

• 32 days of holidays including bank holidays.
• Hybrid working model (2 days remote, 3 days in office).
• Flexible long-distance work options.
• Top of the line equipment provided.
• Office with free drinks and snacks.
• Cycle-to-work scheme available.
• 12 weeks paid maternity and paternity leave.
• Pet-friendly office environment.