Customer Success Manager - Remote

Overview

As a Customer Success Manager at Wiser Solutions, you will be responsible for ensuring successful delivery of client campaigns and managing relationships to provide actionable insights based on retail data.

In Short

• Oversee client campaigns from start to end.
• Translate client needs into data collection missions.
• Manage data validation and integrity analyses.
• Build dashboards for real-time insights.
• Monitor campaign progress and results.
• Optimize operational processes and support growth.
• Collaborate with product and IT teams.
• Work in a fast-paced environment with strategic topics.
• Develop new tools to automate processes.
• Ensure excellent client leadership and presentation.

Requirements

• Bachelor's or master's degree in business or related discipline.
• Relevant experience in FMCG or consulting.
• Strong analytical skills and business sense.
• Ability to interpret qualitative and quantitative data.
• Excellent client leadership and presentation skills.
• Strong customer orientation and empathy.
• Ability to communicate effectively across teams.
• Organizational abilities and time management skills.
• Attention to detail and self-accountability.
• Positive, team-oriented attitude.

Benefits

• Work remotely from Australia.
• Be part of a growing team in a dynamic environment.
• Engage with strategic topics in the retail industry.
• Opportunity for professional development.
• Contribute to optimizing operational processes.