Manager, Customer Success - Remote

Overview

The Manager, Customer Success at Deel will oversee a growing team of Customer Success Managers, fostering client relationships and driving revenue growth in a dynamic, remote environment.

In Short

• Manage and develop a team of Customer Success Managers.
• Build and optimize revenue streams through effective team management.
• Analyze customer data to implement improvements.
• Serve as a trusted advisor to clients, providing strategic guidance.
• Drive operational efficiency and enhance customer experience.
• Collaborate with cross-functional teams to support client needs.
• Recruit, hire, and train new team members.
• Utilize data-driven insights to inform decision-making.
• Work remotely with a focus on global client engagement.
• Contribute to a diverse and inclusive workplace culture.

Requirements

• 3-5 years of experience in a CSM role within a B2B SaaS company.
• Proven track record of achieving customer renewal and retention goals.
• Strong analytical and data-oriented mindset.
• Experience working with international clients and teams.
• Ability to thrive in a fast-paced environment.
• Preferred experience in Fintech or HRtech.
• Multilingual capabilities are a plus.
• Experience in remote team settings is preferred.
• Based in the EMEA timezone is preferred.
• Strong leadership and coaching skills.

Benefits

• Competitive pay and stock grant opportunities.
• Flexible remote work options.
• Inclusive and diverse workplace culture.
• Access to additional perks based on employment status.
• Opportunities for professional growth and development.