Customer Success Manager - Remote

Overview

The Customer Success Manager (CSM) at Pano focuses on strategic account management, driving customer adoption, and fostering long-term partnerships to maximize customer value and retention. This role is critical in helping clients during the early growth phase of the business.

In Short

• Ensure swift execution of new Pano station installations.
• Drive ongoing account management for customer satisfaction.
• Demonstrate strong communication skills in high-stakes settings.
• Navigate a SaaS business to align client needs with business goals.
• Partner with Sales for successful renewals and expansions.
• Problem-solve delivery challenges creatively.
• Present findings and strategic planning to clients.
• Build cross-functional relationships to support operational excellence.
• Maintain strong relationships to ensure project success.
• Contribute to product feature refinement and development.

Requirements

• BS or BA degree; MBA or relevant experience preferred.
• At least 5 years in technology consulting or customer relationship management.
• Experience in SaaS or enterprise software preferred.
• Proficient in direct customer interaction and presentations.
• Track record with Fortune 1000 customers and recurring revenue.
• Experience in a cross-functional work environment.
• Adept at multitasking and managing high-priority projects.
• Passionate about environmental issues.
• Travel expectations are approximately 15% to 25%.

Benefits

• Opportunity to work in a growth stage start-up.
• Engagement in meaningful work addressing climate change.
• Collaborative work environment with cross-functional teams.
• Access to advanced technology and innovative solutions.
• Potential for career growth in a fast-paced industry.