Customer Success Manager - Remote

Overview

As a Customer Success Manager at Expedite Commerce, you'll be the bridge between cutting-edge technology and tangible business impact, championing customer needs and driving value through Salesforce-based solutions.

In Short

• Be the voice of the customer, translating business needs into impactful Salesforce-native solutions.
• Use your business acumen and tech-savviness to resolve customer issues.
• Collaborate with Developers, Product Managers, and Consultants for seamless customer experiences.
• Leverage AI tools and consulting frameworks to enhance strategic thinking.
• Manage a portfolio of accounts, driving value adoption and retention.
• Guide customers through implementation of the Expedite Commerce platform.
• Monitor customer health metrics to drive retention and support expansion.
• Own renewal cycles and expansion opportunities.
• Collaborate with cross-functional teams to meet customer needs.
• Provide structured feedback to contribute to product roadmap planning.

Requirements

• 6+ years of experience as a Salesforce Consultant.
• 3+ years of hands-on experience with quote-to-cash processes.
• 3 years of experience in agile project management.
• Expertise in facilitating customer workshops and business reviews.
• Ability to leverage AI for enhancing customer outcomes.
• Excellent verbal and written communication skills.
• Strong judgment and execution skills.
• Attention to detail in user demonstrations and documentation.

Benefits

• Health Insurance, PTO, and Leave time.
• Ongoing paid professional training and certifications.
• Fully Remote work Opportunity.
• Strong Onboarding & Training program.