Customer Success Manager - Remote

Overview

The Customer Success Manager executes foundational customer success strategies to ensure customer satisfaction, drive product adoption, and help customers achieve their business goals.

In Short

• Build and nurture trusted advisor relationships with assigned customers.
• Lead customers through the onboarding process.
• Meet or exceed renewal and expansion targets.
• Monitor customer health metrics and adoption trends.
• Conduct discovery conversations to identify customer goals.
• Develop and maintain a strong understanding of Tenable’s product suite.
• Collaborate cross-functionally with internal teams.
• Serve as the primary point of contact for account escalations.

Requirements

• BA/BS degree or equivalent work experience with 5+ years in customer-facing roles.
• Proven experience working with SaaS or subscription-based solutions.
• Strong relationship management skills.
• Demonstrated success in meeting renewal and expansion targets.
• Analytical mindset with experience leveraging customer data.
• Exceptional verbal and written communication skills.
• Proficiency with Salesforce.com and Google Suite.
• Strong organizational skills.
• Familiarity with customer success methodologies.
• Willingness to travel once per year for company events.

Benefits

• Work with a talented and passionate team.
• Support and resources to do impactful work.
• Culture of belonging, respect, and excellence.
• Opportunity to innovate in cybersecurity solutions.