Customer Success Manager - Remote

Overview

The Customer Success Manager (CSM) at Trellix is responsible for driving customer loyalty and adoption of Trellix Solutions, ensuring a successful experience and promoting retention.

In Short

• Drive customer loyalty and adoption of Trellix Solutions.
• Consult with customers at all levels to articulate the value of solutions.
• Develop trusted advisor relationships with key stakeholders.
• Build customer-specific success plans for onboarding and satisfaction.
• Partner with Sales for account transition and identify expansion opportunities.
• Handle escalations and coordinate with cross-functional teams.
• Identify risks to customer success and mitigate as needed.
• 5+ years of customer engagement experience required.
• Strong customer orientation and project management skills needed.
• University degree or equivalent experience preferred.

Requirements

• 5+ years in customer engagement/account management.
• Experience in Cybersecurity/SaaS solutions or enterprise software.
• Outstanding communication skills.
• Ability to manage complex projects.
• Strong relationship-building skills.
• Enthusiastic approach to customer engagement.
• Ability to understand customer needs and deliver value.
• Experience with enterprise clients.
• Cross-functional collaboration experience.
• University degree or equivalent experience.

Benefits

• Diversity and inclusion programs.
• Flexible work hours.
• Medical, Dental, and Vision Coverage.
• Paid Time Off and Paid Parental Leave.
• Support for Community Involvement.
• Pension and Retirement Plans.
• Commitment to a discrimination-free workplace.