Customer Success Manager - Remote

Overview

The organization is seeking an accomplished Customer Success Manager to guide clients in implementing AI-driven content strategies that deliver tangible business results.

In Short

• Partners with growth marketers, content leads, and executives to align AI-enabled content programs with business objectives.
• Manages publication timelines, guarantees on-time delivery, and proactively resolves obstacles.
• Collaborates with technical teams to design and implement AI workflows.
• Monitors core metrics to enhance content effectiveness.
• Drives efficient roll-outs, minimizing unnecessary iteration.
• Enables client teams to utilize AI platforms confidently.
• Authors playbooks based on successful implementations.
• Conveys customer insights to Product and Engineering teams.

Requirements

• Minimum 5 years of software-implementation experience.
• At least 3 years supporting enterprise clients.
• Proven track record in SaaS or AI-solution adoption.
• Exceptional spoken English skills.
• Strong analytical aptitude; experience with SQL or Python is advantageous.
• Self-motivated and adaptable in fast-paced environments.

Benefits

• Fully remote position with flexible scheduling.
• Collaborative, high-growth culture focused on innovation.