Customer Success Manager - Remote

Overview

Humanitru is an integrations-first software platform for nonprofits that empowers organizations to centralize their data and streamline their operations. By connecting with leading platforms like Mailchimp, QuickBooks Online, DonorSearch, and other best-in-class tools, Humanitru replaces legacy CRMs and eliminates data silos, giving nonprofits a unified view of their supporters and operations.

We are looking for a results oriented Customer Success Manager (CSM) who is excited to support a growing portfolio at a high-growth SaaS company. You’ll be joining our growing (remote) team in Richmond as we continue to expand across the country.

You’ll manage the post-onboarding customer journey for a dedicated book of business, ensuring long-term growth and satisfaction. You take ownership of customer outcomes, build strong relationships, and are energized by helping organizations reach their goals. You proactively identify ways to drive more value, deepen adoption, and ensure each customer has an exceptional experience.

This role also involves collaborating closely with all areas of the business, driving innovation to ensure that the Humanitru implementation is a world-class experience.

In Short

• Manage a dedicated book of business for customer success.
• Ensure long-term growth and satisfaction for nonprofit customers.
• Build strong relationships and advocate for customer interests.
• Monitor customer health metrics and product usage.
• Conduct regular check-ins and strategic business reviews.
• Collaborate with Sales to identify upsell opportunities.
• Support onboarding efforts with the Implementation team.
• Develop customer success plans aligned with client objectives.
• Contribute to refining the customer success playbook.
• Maintain accurate customer records in CRM tools.

Requirements

• Experience in customer success or account management.
• Strong relationship-building skills.
• Ability to analyze customer data and metrics.
• Proven track record in driving customer satisfaction and retention.
• Experience in the SaaS or nonprofit sector is a plus.
• Excellent communication and interpersonal skills.
• Proactive problem-solving abilities.
• Ability to work collaboratively in a remote team environment.

Benefits

• Flexible remote work environment.
• Opportunity to make a meaningful impact in the nonprofit sector.
• Collaborative and inclusive company culture.
• Professional development opportunities.
• Health and wellness benefits.