Customer Success Manager - Remote

Overview

We are hiring a Customer Success Manager to join our team at Spare!

In Short

• Customer relationships - this role is customer-oriented and our top priority is building relationships with our customers and keeping them happy!
• Ensuring our customers are successful and as self-sufficient as possible on all things Spare.
• Proactively identify opportunities to improve our customers' transit services.
• Identify customer pain points and propose solutions.
• Build strong, lasting relationships with customers.
• Work closely with Growth and Solutions Engineering teams.
• Travel within Canada and the USA for onsite visits.
• Available for emergencies, including evenings and weekends.
• Minimum of 3 years experience in Customer Success in SaaS.
• Experience with multiple B2B customers.

Requirements

• Excellent communication skills.
• Resourceful and thrives in dynamic settings.
• Availability to travel within Canada and the USA.
• Experience working at a fast-paced startup.
• Experience with complex tech products.
• Bonus: Previous experience or interest in transit.
• Bonus: Experience working with government customers.
• Bonus: Background in project management.

Benefits

• Inclusive and diverse work environment.
• Opportunity to work with a customer-first company.
• Potential for professional growth.
• Flexible work arrangements.