Team Lead or Manager, Customer Success - Remote

Overview

We are hiring a Team Lead/Manager to lead one of our Customer Success teams!

In Short

• Lead a team dedicated to ensuring our customers’ success, helping them achieve their goals while driving customer success and retention.
• Be at the forefront of scaling a high-performing team, fostering growth, and retaining top talent.
• Develop and refine processes and best practices to deliver consistent, scalable outcomes for our partners.
• Collaborate with internal teams like Sales, Product, and Marketing to ensure seamless transitions and strong customer relationships.
• Build meaningful, long-term relationships with enterprise-level clients, acting as a trusted advisor and key escalation point.

Requirements

• The disposition to thrive in a dynamic, fast-paced environment where urgency and action drive success.
• Extensive experience managing enterprise customer accounts.
• 2+ years of leading a customer success team in a SaaS environment.
• Proven ability to navigate complex customer environments and meet tight deadlines.
• Exceptional communication, conflict resolution, and stakeholder management skills.
• Strong planning and organizational abilities, with a focus on continuous improvement and business alignment.
• A customer-focused mindset with a track record of driving exceptional outcomes and long-term satisfaction.

Benefits

• Opportunity to work remotely across Canada.
• Co-working stipend for those who wish to work in an office outside Vancouver.
• Dynamic work environment with a focus on growth and development.
• Travel opportunities to maintain strong relationships with key clients.
• Collaboration with cross-functional teams to drive customer success.