Customer Success Manager Team Lead - Remote

Overview

Earnix is transforming the way insurers and banks deliver personalized value to their customers. By offering solutions that align fully with corporate business goals, we enable rapid ROI and enterprise-wide impact. Since 2001, Earnix has been at the forefront of innovation in financial services, with a global presence spanning the Americas, Europe, Asia Pacific, and Israel.

In Short

• Lead a team of Customer Success Managers to ensure customer satisfaction and success across a portfolio of EMEA-based clients.
• Serve as the senior customer advocate within the organization.
• Oversee the resolution of customer issues to maintain high customer satisfaction.
• Drive customer retention and identify opportunities for expansion.
• Set clear goals and expectations for the team and track performance.
• Collaborate with the sales team to drive revenue growth.
• Maintain accurate records of customer interactions in the CRM system.
• Build and nurture strong relationships with stakeholders.
• Track and report team progress on key performance indicators.

Requirements

• 10+ years of experience in Customer Success Management.
• At least 5 years in a leadership or team lead role.
• Experience managing enterprise customers, especially in the Insurance sector.
• Proven leadership experience with the ability to coach a team.
• Strong communication and relationship-building skills.
• EMEA-wide experience managing diverse teams.
• Ability to prioritize and manage multiple projects.
• Willingness to travel across the EMEA region.
• Strong interpersonal skills with a collaborative mindset.

Benefits

• Significant impact on customer success and team performance.
• Part of a fast-moving, mission-driven company.
• Opportunities for growth and impact.
• Supportive and enthusiastic company culture.
• Competitive benefits.