Customer Success Manager Team Lead - Remote

Overview

As a front-line manager, you will lead a team of Customer Success Managers, ensuring effective onboarding and product activation for Ramp’s Upper Mid-Market and Enterprise customers while collaborating with various departments to enhance customer satisfaction.

In Short

• Manage a team of 5-7 Customer Success Managers.
• Oversee onboarding and product activation for complex customers.
• Develop best practices and optimize team performance.
• Conduct coaching and mentoring for team members.
• Utilize Salesforce for performance monitoring.
• Collaborate with cross-functional teams.
• Report on team performance to senior leadership.
• Drive customer activation strategy.
• Foster a high-performing team culture.
• Influence the development of Ramp’s Enterprise segment.

Requirements

• 5+ years of customer success or sales experience.
• 5+ years of experience leading customer success teams.
• Experience in fast-paced GTM environments.
• Strong hiring and team planning skills.
• Ability to communicate technical product value.
• Proficient in data analytics tools like Salesforce.
• Strong collaboration and influencing skills.
• Ability to drive decisions using data analysis.
• Excellent communication and presentation skills.
• Experience with accounting software is a plus.

Benefits

• 100% medical, dental & vision insurance coverage.
• 401k with employer match.
• Flexible PTO policy.
• Fertility HRA support.
• WFH stipend for home office needs.
• Wellness stipend.
• Parental leave policy.
• Relocation support to NYC or SF.
• Pet insurance available.