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Senior Scaled Customer Activation Manager - Remote

Posted 2 days ago
Customer Service
Full Time
USA

Overview

The Senior Scaled Customer Activation Manager at Ramp drives value for customers and revenue for the business by ensuring fast, effective onboarding and activation of newly closed customers.

In Short

  • Own the end-to-end onboarding and activation of micro-SMB and micro-MM customers.
  • Lead onboarding with strong executive presence and structured customer conversations.
  • Educate customers on Ramp functionality and best practices.
  • Navigate and position Ramp’s full product suite to tailor recommendations.
  • Understand customer workflows and problem-solve with Product and Engineering.
  • Drive revenue by minimizing implementation delays.
  • Use customer data to prioritize outreach and identify risks.
  • Balance implementation work and maintain high quality.
  • Partner with Product to share customer feedback and influence roadmap priorities.
  • Identify opportunities to automate and improve onboarding processes.

Requirements

  • 5+ years of experience in Customer Success or related roles in B2B SaaS.
  • Proven success managing a high-volume book of business.
  • Strong executive presence and structured conversation skills.
  • Experience with group onboarding and targeted engagement.
  • Comfort working cross-functionally with Product and Engineering.
  • Data-informed mindset with experience using metrics.
  • Track record of meeting key performance metrics.
  • High adaptability in a scaling organization.
  • Curiosity about product design and communication skills.

Benefits

  • 100% medical, dental & vision insurance coverage for you.
  • 401k with employer match.
  • Flexible PTO.
  • Fertility HRA up to $10,000 per year.
  • Parental Leave.
  • Pet insurance.
  • Centralized home-office equipment ordering.
  • Health and Wellness stipend.
  • In-office perks including lunch and snacks.
  • Relocation support to NYC or SF as needed.
Ramp logo

Ramp

Ramp is a cutting-edge financial operations platform that aims to streamline and enhance the financial processes of businesses, helping them save both time and money. Launched in 2019, Ramp integrates various financial services, including corporate cards, expense management, bill payments, vendor management, and accounting automation, into a single comprehensive solution. With over 25,000 clients ranging from family-owned farms to e-commerce giants and space startups, Ramp has successfully saved its users $1 billion and 10 million hours. The company is recognized as the fastest-growing corporate card and bill payment platform in the U.S., facilitating over $35 billion in purchases annually. Backed by prominent investors such as Sequoia, Stripe, and Goldman Sachs, Ramp boasts a team of experts from leading financial and technology firms. The company has received accolades from Fast Company, LinkedIn, Forbes, CNBC, and TIME Magazine for its innovative approach and impact in the financial technology sector.

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