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Senior Customer Success Manager - Scaled - Remote

Posted Yesterday
Customer Service
Full Time
Worldwide
$85,000 - $110,000/year

Overview

As a Senior Customer Success Manager at Hive, you will lead the way in supporting and growing our long-tail customer base, ensuring meaningful customer experiences through tech-enabled solutions.

In Short

  • Design and launch a tech-touch customer success program.
  • Develop digital onboarding journeys and automated communications.
  • Leverage AI to identify at-risk accounts and personalize outreach.
  • Monitor engagement data for upsell opportunities.
  • Collaborate with Sales and Marketing on campaigns.
  • Create enablement materials using HubSpot.
  • Work closely with the VP of Revenue to define strategy.
  • Document repeatable playbooks for scaling.
  • Act as a subject-matter expert in scaled success.
  • Work in a fast-paced, high-growth environment.

Requirements

  • 4+ years in Customer Success or Account Management in SaaS.
  • Experience with scaled success motions for high-volume segments.
  • Familiarity with HubSpot.
  • Experience with AI-powered tools for customer insights.
  • Strong commercial mindset influencing renewals and expansion.
  • Proven strategic thinking with hands-on execution.
  • Excellent communication skills for scalable content.
  • Comfort working autonomously.

Benefits

  • Meaningful salary + equity based on impact.
  • Fully remote work in Canada or the US.
  • Flexible work hours.
  • Comprehensive health and dental coverage.
  • Unlimited vacation/PTO policy.
hive.co logo

hive.co

Hive.co is a marketing platform designed specifically for event marketers, enabling brands to personalize and automate their campaigns through email and SMS. By integrating with ticketing partners like Ticketmaster and e-commerce platforms such as Shopify, Hive.co allows brands to access and utilize their customer data effectively, facilitating customized and timely email campaigns. Founded in 2014 in a University of Waterloo computer lab and having graduated from Y Combinator, Hive.co has evolved into a fully remote team located across Canada, committed to fostering a strong work-life balance while pursuing their mission to help brands create unforgettable events.

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