Account Manager - Remote

Overview

We’re looking for a proactive, relationship-driven Account Manager to join our team and lead growth within our current customer base. You’ll be responsible for managing a portfolio of customers to help them get the most out of Hive’s platform.

In Short

• Own a book of current Hive customers and act as a strategic partner throughout their lifecycle
• Lead renewal conversations, negotiate contract terms, and ensure high retention rates
• Identify and close upsell and cross-sell opportunities that drive additional value for customers and revenue for Hive
• Understand customer goals and workflows and help them achieve success with Hive's platform
• Conduct regular account reviews to align on outcomes and usage
• Collaborate with internal teams to ensure the best customer experience
• Track and manage your book of business using internal tools such as Salesforce, Hubspot, Salesloft, etc.
• Share customer feedback internally to influence product development and go-to-market strategy

Requirements

• 2+ years experience in SaaS sales, account management, or customer success
• Proven ability to manage a portfolio of customers and meet or exceed retention and upsell targets
• Excellent communication skills - confident leading conversations via video, phone, or in person
• Customer-centric mindset with a knack for building trust and long-term relationships
• Strong organizational skills with the ability to manage multiple priorities and accounts
• Comfortable working in a fast-moving, remote-first environment
• Experience using Salesforce and familiarity with other CRM or customer success tools

Benefits

• Meaningful salary + equity: you’re rewarded based on impact. This role will include a variable pay (commission) component.
• Work fully remote in Canada or the US: where you’re most productive whether that be from your house, or elsewhere.
• Health + Insurance: Comprehensive health & dental coverage with a parental leave top-up program
• Unlimited vacation/PTO policy: so you can be happy and healthy!