Customer Expansion Manager - Remote

Overview

At Hive, we’re all about creating moments that matter and helping event marketers connect with their biggest fans. Live events bring people together, and our industry-leading platform makes it easier than ever for promoters to build strong, lasting relationships with their audiences. Our mission is simple: to help live events grow.

In Short

• Own a book of current Hive customers and act as a strategic partner throughout their lifecycle
• Lead renewal conversations, negotiate contract terms, and ensure high retention rates
• Identify and close upsell and cross-sell opportunities that drive additional value for customers and revenue for Hive
• Understand customer goals and workflows and help them achieve success with Hive's platform
• Conduct regular account reviews to align on outcomes and usage
• Collaborate with internal teams to ensure the best customer experience
• Track and manage your book of business using internal tools such as Salesforce, Hubspot, Salesloft, etc.
• Share customer feedback internally to influence product development and go-to-market strategy

Requirements

• 2+ years experience in SaaS sales, account management, or customer success
• Proven ability to manage a portfolio of customers and meet or exceed retention and upsell targets
• Excellent communication skills - confident leading conversations via video, phone, or in person
• Customer-centric mindset with a knack for building trust and long-term relationships
• Strong organizational skills with the ability to manage multiple priorities and accounts
• Comfortable working in a fast-moving, remote-first environment
• Experience using Salesforce and familiarity with other CRM or customer success tools

Benefits

• Meaningful salary + equity: you’re rewarded based on impact. This role will include a variable pay (commission) component.
• Work fully remote in Canada or the US: where you’re most productive whether that be from your house, or elsewhere. We just ask that you have legal work authorization in the country you reside in. Unfortunately, we are unable to hire within Quebec, Canada at this time.
• Health + Insurance: Comprehensive health & dental coverage with a parental leave top-up program
• Unlimited vacation/PTO policy: so you can be happy and healthy!