Senior Customer Success Manager - Remote

Overview

The Senior Customer Success Manager (CSM) will be responsible for proactively driving adoption, product utilization, retention, and customer satisfaction, developing customers into advocates across all accounts.

In Short

• Responsible for customer adoption and satisfaction.
• Track and secure customer renewals.
• Collaborate with cross-functional teams.
• 5 to 7+ years in Customer Success or Account Management.
• Experience in SaaS or public safety environments.
• Proven track record in managing complex customer relationships.
• Solid understanding of cloud computing and enterprise SaaS software.
• Experience with Customer Success KPIs and metrics.
• Ability to communicate effectively across technical and non-technical teams.
• Self-motivated and proactive team player.

Requirements

• 5+ years of experience in a customer-facing role.
• Experience with Salesforce.com, HubSpot, or Gainsight.
• Ability to engage with senior leadership.
• Strong problem-solving skills.
• Experience in change management and project management.
• Passion for technology in public safety.
• Ability to thrive in a multi-tasking environment.
• Creativity in customer engagement.
• Track record of cross-functional collaboration.
• Excellent communication skills.

Benefits

• Incentive Bonus Plans.
• Medical, Dental, Vision benefits.
• 401K.
• Generous Paid Time Off Packages.
• Employee Stock Purchase Plan.
• Paid Parental & Family Leave.
• 10 Paid Holidays.
• Inclusive workplace culture.
• Opportunities for professional growth.
• Support for candidates with disabilities.