Senior Customer Success Manager - Remote

Overview

As Senior Customer Success Manager you play a key role in shaping customer success and satisfaction. With your technical experience in M365 you will guide our customers throughout their journey with Rencore; from supporting Sales during pre-sales, onboarding new customers, developing and maintaining excellent relationships and ensuring they achieve their desired outcomes, to renewals and upselling.

In Short

• Deliver a consistent world-class customer experience
• Maintain strong relationships to increase adoption, loyalty and satisfaction
• Collaborate with the Sales Team to engage with potential customers
• Onboard new customers and ensure their success
• Drive usage and advise on product updates
• Provide technical guidance and recommendations
• Proactively manage customer issues
• Provide high-level technical support
• Act as the voice of the customer
• Build customer testimonials and referrals

Requirements

• Minimum of 4 years of experience as a Customer Success Manager
• Experience with managing M365; Microsoft certification is a plus
• Excellent verbal and written communication skills in German and English
• Willingness to learn and adapt in a fast-paced environment
• Confident in both operations and creative thinking
• True team player with a customer-centric approach
• Highly organized, self-driven, and able to multi-task
• Able to establish positive connections with customers
• Effective in addressing and resolving disagreements

Benefits

• Exciting job with a motivated team
• Opportunity for personal and professional development
• Hybrid working environment for Munich residents
• Unlimited vacation and paid day off on your birthday
• Competitive compensation
• Possibility of workation
• Choice of company laptop (Windows or Apple)
• Support for well-being with various offers
• Part of an international and distributed team