Senior Customer Success Manager - Remote

Overview

As a Senior Customer Success Manager at Menlo Security, you will be a strategic partner to our enterprise and mid-market customers, ensuring they derive maximum value from their investment in Menlo Security's solutions.

In Short

• Serve as the primary point of contact and trusted advisor for key customer accounts.
• Develop and maintain strong relationships with customer stakeholders.
• Conduct regular business reviews to demonstrate ROI and align on initiatives.
• Ensure customers realize value from Menlo Security solutions.
• Drive contract renewals and identify upsell opportunities.
• Cultivate customer advocates for references and testimonials.
• Maintain a high level of technical understanding of Menlo Security's products.
• Work closely with internal teams to ensure a cohesive customer experience.
• Monitor and manage key performance indicators related to customer success.
• Be comfortable with traveling up to 20% of the time.

Requirements

• 5+ years of experience in Customer Success or Account Management in a B2B SaaS environment.
• Proven track record of managing enterprise accounts.
• Strong understanding of cybersecurity concepts and technologies.
• Exceptional communication and interpersonal skills.
• Ability to engage with C-level executives.
• Highly organized with strong project management skills.
• Data-driven approach to customer success.
• Proficiency with CRM and Customer Success platforms.
• Proactive problem-solving mindset.
• Bachelor's degree in a relevant field or equivalent experience.

Benefits

• Collaborative and inclusive work culture.
• Opportunities to take initiative and implement new ideas.
• Supportive environment for personal and professional growth.
• Engagement with a diverse and talented team.
• Flexibility in work arrangements.