Senior Customer Success Manager - Remote

Overview

Luma Health is seeking a highly driven and empathetic Senior Customer Success Manager to serve as a trusted advisor to our strategic healthcare clients, ensuring they derive maximum value from our products and services.

In Short

• Manage a portfolio of strategic healthcare clients.
• Drive customer adoption, usage, satisfaction, retention, and growth.
• Develop and nurture relationships with key stakeholders.
• Lead onboarding and integration of solutions into customer workflows.
• Identify opportunities for upselling and cross-selling.
• Monitor customer health metrics and address potential issues.
• Analyze customer data for actionable insights.
• Serve as an advocate for the customer within the company.
• Collaborate with internal teams to meet customer needs.
• Provide training and education on product usage.

Requirements

• 5+ years of experience in customer success or account management.
• Excellent project management and collaboration skills.
• Exceptional written and verbal communication skills.
• Ability to identify and solve problems quickly.
• Proven record of driving client satisfaction.
• Tech-savvy with strong analytical skills.
• Experience in a dynamic, fast-paced startup environment.
• Success in growing annual account spend.
• Healthcare, EMR, EHR experience is a plus.
• Upsell experience is desirable.

Benefits

• Competitive health benefits with premium coverage.
• Work-life balance.
• Flexible time off.
• Wellness programs.
• Discounted perks.
• 401(k) and company equity.