Senior Customer Success Manager - Remote

Overview

We are seeking a passionate and self-motivated Senior Customer Success Manager (CSM) to join our growing Customer Success organization at Bridgeway Benefit Technologies. As a Senior Customer Success Manager, you will serve as the customer liaison, advocate, and advisor for Bridgeway’s customers on our SaaS benefit administration platforms and related services. You will be responsible for fostering customer relationships and satisfaction, ensuring customer retention, positively affecting subscription renewal, identifying up-sell opportunities, and ensuring Sales and Service-related engagements are scoped and managed to customer satisfaction.

In Short

• Act as the primary contact for Bridgeway customers.
• Understand customers' business goals and communicate the value of Bridgeway solutions.
• Collaborate across departments to handle customer needs.
• Engage in the early lifecycle of customer relationships.
• Document and update success strategies for customers.
• Plan and lead Quarterly Business Reviews (QBRs).
• Work with internal functions to aid in timelines and expectations.
• Grow software adoption and build customer success plans.
• Ensure renewals and identify at-risk customers.
• Represent Bridgeway at industry events.

Requirements

• Minimum of 7 years in a customer-facing role focused on SaaS.
• Experience in the Taft-Hartley industry preferred.
• Ability to understand complex business problems and develop strategies.
• Strong relationship-building skills.
• Highly proactive and self-motivated.
• Excellent written and verbal communication skills.
• Bachelor’s degree required.

Benefits

• Bridgeway is an Equal Opportunity Employer.