Remote Otter LogoRemoteOtter

Senior Customer Success Manager - Remote

Posted 3 days ago
Customer Service
Full Time
USA
$75,000 - 125,000 USD/year

Overview

The Senior Customer Success Manager will onboard customers, drive product adoption, and serve as the main contact for accounts, ensuring growth and satisfaction.

In Short

  • Onboard customers with Integration support and drive adoption of MoEngage products
  • Be the point of contact for Accounts and be responsible for the growth of the customer
  • Build relationships with senior stakeholders and manage account planning
  • Provide relevant CRM and mobile marketing automation expertise to the Customers
  • Advise clients on the most effective ways to use the MoEngage Platform
  • Be a Product Evangelist, consulting the top internet companies on their growth
  • Awareness on Information Security concepts and Best Practices

Requirements

  • 5-7 years of experience with relevant experience
  • Understanding of the Mobile Ecosystem & App Marketing
  • Previous experience in a Success or Support Engineer role for a SaaS company is a plus
  • SaaS and B2B experience is a must
  • Ability to understand customer requirements and see how MoEngage can add value
  • Take ownership of the relationship post-sales and grow the customer
  • Champion the product and be an evangelist
  • Empathy - Needed in any client-facing role
  • Strong written and verbal communication skills

Benefits

  • Work at Scale and challenge yourself
  • Work with a smart team that grew up in the Mobile First world
  • Work on an award-winning product, tech, and scale
  • Access to advanced tech and software - Gainsight
  • Learning program - Xcelerator to power your learning goals
  • CSM Leaders and a cool team environment
MoEngage logo

MoEngage

MoEngage is an insights-led customer engagement platform that empowers over 1,350 global consumer brands, including notable names like McAfee, Flipkart, and Nestle, to enhance their customer interactions. By integrating data from various sources, MoEngage provides brands with a comprehensive view of their customers, enabling them to optimize marketing strategies and personalize communications across multiple channels. With a presence in 60+ countries and a decade of experience, MoEngage is recognized for its innovative solutions, including analytics, personalized marketing, and AI-driven tools, and has received accolades from industry leaders such as Forrester and IDC. The company is backed by prominent investors and is committed to building a world-class technology team to support its rapid growth.

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