Senior Customer Success Manager - Remote

Overview

Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries.

In Short

• Responsible for enhancing customer experience with Magnet’s products.
• Nurture the complete customer journey from onboarding to retention.
• Act as a trusted advocate for customers.
• Manage customer data using Gainsight.
• Collaborate with internal teams for renewals and expansions.
• Collect customer feedback to improve the experience.
• Support customers with product features and functionalities.
• Build lasting customer partnerships.
• Resolve customer complaints effectively.
• May require travel to meet responsibilities.

Requirements

• Self-driven and proactive individual.
• Experience in customer-facing roles.
• Technical account management skills.
• Excellent verbal and written communication skills.
• Highly organized with multitasking abilities.
• Experience in Digital Forensics and Incident Response.
• Familiarity with Salesforce CRM and Gainsight.
• Understanding of network architecture certifications.
• Ability to work extra hours as needed.
• Travel may be required.

Benefits

• Generous time off policies.
• Competitive compensation.
• Volunteer opportunities.
• Reward and recognition programs.
• Healthcare and retirement benefits.