Senior Manager, Customer Success - Remote

Overview

The Sr. Manager of Customer Success will be responsible for developing and maintaining a portfolio of Customer Success accounts and leading a team of Customer Success Executives, Platform Architects, and Customer Success Managers across ServiceNow’s clients.

In Short

• Develop and maintain a portfolio of Customer Success accounts.
• Lead a team of Customer Success Executives, Platform Architects, and Customer Success Managers.
• Drive customer outcomes leading to product adoption, renewals, and expansions.
• Manage operational aspects of the Customer Success portfolio.
• Build strong executive relationships with customer leaders.
• Support pre-sales activities in collaboration with commercial teams.
• Contribute to customer success methodology and innovation.
• Familiarity with healthcare and life sciences ecosystems.
• Strategic and operational acumen in customer success.
• Experience in managing complex customer environments.

Requirements

• 5+ years in customer success or account management, with 3 years in a leadership role.
• Strong track record of improving customer retention and satisfaction.
• Ability to translate customer goals into measurable outcomes.
• Comfortable with data-driven decision-making.
• Proven ability to build trusted advisor relationships.
• Familiarity with cloud platforms like ServiceNow and Salesforce.
• Experience supporting customers through digital transformation.
• Strong executive presence and communication skills.

Benefits

• Flexible work environment.
• Opportunities for professional development.
• Collaborative company culture.
• Work with innovative technologies.
• Impactful role in customer success.