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Senior Customer Success Manager - Remote

Posted 3 days ago
Customer Service
Full Time
USA
$140,000 - $165,000/year

Overview

Vantage is seeking a Senior Customer Success Manager to join our growing customer success team, serving as the main point of contact for our customers and helping them optimize their use of our cloud cost visibility platform.

In Short

  • Provide training to customers on how to use Vantage.
  • Act as the main representative to customers via email, Slack, and Zoom.
  • Represent customer support issues and product feature requests internally.
  • Work with Autopilot customers to educate on financial commitment risks.
  • Assist sales with relevant customer account details for renewals.
  • Be the voice of the customer within the organization.

Requirements

  • 5+ years in Customer Success or Technical Account Management in B2B tech or SaaS.
  • Strong communicator with attention to detail.
  • Cloud infrastructure technical experience is a plus.
  • Ability to manage a diverse portfolio of accounts.
  • Strong emotional intelligence and empathy.
  • Responsive to customer communications.
  • A kind and approachable personality.

Benefits

  • Estimated annual salary of $140,000 - $165,000.
  • Equity options.
  • 401(k) plan.
  • Medical, dental, and vision benefits.
  • Education stipends.
Vantage logo

Vantage

Vantage is a dynamic and innovative company focused on leveraging the diverse talents of its employees to drive growth and success. As a leader in its industry, Vantage emphasizes a strategic approach to human resources, fostering an inclusive and engaging workplace culture. The company is committed to attracting and retaining top talent, promoting employee development, and ensuring compliance with employment laws. With a remote-first philosophy and a strong emphasis on collaboration and innovation, Vantage offers competitive compensation, employee share ownership, and a supportive environment that encourages professional growth and continuous learning.

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