Senior Customer Success Manager - Remote

Overview

As a Senior Customer Success Manager, you will be joining a fast-paced and high-growth team delivering innovative cyber threat intelligence solutions that protect our customers. You will maintain a rapidly growing client portfolio and ensure our users get the most value out of our products and services.

In Short

• Act as the primary point of contact for customer security teams.
• Drive product adoption across a diverse portfolio of enterprise clients.
• Execute client engagement strategy by delivering comprehensive Success Plans.
• Manage inquiries about Intelligence Cloud, API/Integrations, and services.
• Identify and escalate account risk factors and orchestrate remediation efforts.
• Collaborate with various departments to scale solutions across customer businesses.
• Stay current on cybersecurity events and build familiarity with customer security functions.
• Capture and share customer experiences internally.
• Ensure high rates of customer adoption, growth, and retention.

Requirements

• Bachelor’s degree and 5+ years of relevant Customer Success and SaaS experience.
• Fluency in Polish and English.

Benefits

• Join a diverse team representing over 40 nationalities.
• Work in a company with a high user rating from Gartner.
• Opportunity to foster long-term client relationships.
• Engage in a culture that values inclusion and ethical practices.