Senior Customer Success Manager - Remote

Overview

Zefr is the global leader in brand suitability targeting and measurement across the world's largest platforms. We are hiring a Customer Success Manager to oversee the working relationships with Zefr clients across our measurement and targeting products.

In Short

• Assist clients with product implementation and integration.
• Be the day-to-day contact for partners, fielding incoming requests.
• Provide strategic advice to meet clients’ advertising KPIs.
• Support customers through technical and strategic challenges.
• Proactively monitor campaign performance and provide recommendations.
• Analyze client data to showcase value and drive performance.
• Identify common customer challenges and partner with internal teams.
• Understand Zefr products to deliver additional value.

Requirements

• 3+ years of experience running programmatic campaigns.
• Proficiency with ad serving tools like Google Ads and DV360.
• Experience with digital advertising measurement platforms is a plus.
• Proficiency in English is a must.
• Proactive, resourceful, and motivated self-starter.
• Excellent written and verbal communication skills.
• Strong organizational skills to prioritize tasks.
• Strong analytical skills, particularly with Excel.
• Consultative approach to customer communication.
• Ability to empathize with customers and understand their needs.
• Strong time management skills for independent work.

Benefits

• Flexible work environment supporting remote work.
• Opportunities for in-person collaboration and team-building.
• Diversity and inclusion commitment in hiring.