Senior Customer Success Manager - Remote

Overview

The Senior Customer Success Manager will be responsible for ensuring customer satisfaction and success by proactively solving problems and identifying opportunities for expansion within a portfolio of high-value accounts.

In Short

• Location: Candidates must be located in Massachusetts with US working rights.
• Flexibility: Work remotely from Day One or from office hubs in Boston or London.
• Salary: $130-145k + 20% annual bonus + equity.
• Three interview stages taking about 2.5 hours.
• Start date as soon as possible.
• Reporting to the Director of Customer Success based in Spain.
• Focus on driving net dollar retention and customer relationships.
• Work with a high-value book of business, nurturing relationships with key stakeholders.
• Help customers realize business value through contract automation.
• Join a diverse team committed to inclusivity.

Requirements

• Approximately 4 years in a strategic or client-facing role at a B2B SaaS company.
• Experience managing a portfolio of mid-market customer accounts.
• Strong track record of customer renewals and relationship building.
• Ability to prioritize and manage a volume of accounts effectively.
• Growth mindset with a focus on identifying upsell opportunities.
• Data-driven problem-solving skills.
• Strong communication and interpersonal skills.

Benefits

• Flexible working arrangements.
• Equity options in the company.
• Performance-based bonuses.
• Inclusive workplace culture.
• Opportunities for professional growth and development.