Senior Customer Success Manager - Remote

Overview

As a Senior Customer Success Manager, you will play a pivotal role in driving value and long-term success for our customers by taking a bold, consultative approach throughout the entire customer journey.

In Short

• Own a book of strategic accounts as a trusted advisor.
• Build deep knowledge of each customer's business model.
• Identify and pursue upsell opportunities.
• Reduce churn through proactive engagement.
• Create and execute strategic account plans.
• Act as the primary point of contact throughout customer lifecycle.
• Build and maintain strong partnerships with executive sponsors.
• Use data and customer feedback to propose optimizations.
• Identify and cultivate brand advocates.
• Relay customer feedback to internal teams.

Requirements

• Bachelor’s degree in Business Administration, IT, or related field.
• 5+ years of experience in customer success or account management.
• Proven track record in managing executive relationships.
• Strong commercial acumen with experience in renewals.
• High emotional intelligence and excellent communication skills.
• Familiarity with CRM tools like Salesforce.
• Knowledge of ATS and recruiting software.
• Experience in managing contract negotiations.

Benefits

• Be part of a high-impact team.
• Supportive culture that values ownership and insight.
• Competitive compensation and strong benefits.
• Meaningful career growth opportunities.