Senior Customer Success Manager - Remote

Overview

As a Senior Customer Success Manager (Sr. CSM) at Stardog, you’ll serve as a trusted strategic advisor to some of the world’s most sophisticated enterprises, driving adoption, retention, and growth across a portfolio of high-impact accounts.

In Short

• 5+ years in Customer Success or Strategic Account Management.
• Proven success managing enterprise-level relationships.
• Strong business acumen linking technical solutions to business outcomes.
• Experience in data management and cloud infrastructure.
• Proficiency in Salesforce and Gainsight.
• Excellent communication skills with a customer-first mindset.
• Manage customer success planning and execution.
• Act as the customer’s voice internally for continuous improvement.
• Mentor junior team members within the CS organization.
• Remote-first with flexible work arrangements.

Requirements

• 5+ years in Customer Success, Strategic Account Management, or related roles.
• Experience in enterprise-level relationships in complex environments.
• Strong business acumen and influence over senior stakeholders.
• Experience with data management and cloud platforms like AWS or Azure.
• Proficiency in tools like Salesforce and Gainsight.
• Excellent written and verbal communication skills.
• Must be authorized to work for any employer in the U.S.

Benefits

• Competitive compensation and equity.
• Comprehensive health coverage and 401(k) matching.
• Remote-first flexible work arrangements.
• Opportunities to shape the future of enterprise data and AI.
• Inclusive, mission-driven culture valuing innovation and excellence.