Senior Customer Success Manager - Remote

Overview

As a Senior Customer Success Manager, you will play a pivotal role in ensuring enterprise customers achieve their goals by successfully adopting and leveraging a mission-driven platform.

In Short

• Manage and grow a portfolio of large, high-impact customer accounts across key regions
• Lead strategic engagements and build long-term partnerships with internal teams and external stakeholders
• Identify and pursue upsell and renewal opportunities while maximizing customer satisfaction
• Create and implement success plans tailored to each customer's goals and outcomes
• Analyze platform usage and performance metrics to drive data-informed decision making
• Deliver client training sessions, ongoing support, and best practices for software adoption
• Serve as a customer advocate internally, helping improve product offerings based on feedback
• Collaborate with cross-functional teams to resolve critical issues and ensure retention

Requirements

• Strong communication skills
• Experience in customer success or account management
• Proven ability to analyze data and drive decision making
• Ability to build long-term relationships
• Proactive and self-motivated

Benefits

• Work remotely from anywhere in the United States
• Opportunity to work with a mission-driven platform
• Collaborative and supportive team environment
• Professional development opportunities