Senior Customer Success Manager - Remote

Overview

The Senior Customer Success Manager will lead customer-facing project work to support the value and adoption of Adobe products while managing internal team projects to drive program growth and support.

In Short

• Lead Value Realization project work with customers.
• Act as the central point of contact for project communication.
• Deliver exceptional customer experiences through proactive communication.
• Drive adoption of Adobe Experience Cloud products.
• Share customer insights and use cases internally.
• Support program governance and management.
• Maintain weekly and monthly reporting for the organization.
• Participate in team meetings and communications.
• Flexibility to travel up to 20%.
• Collaborate with leadership on program goals.

Requirements

• 10+ years of Customer Success experience in SaaS.
• Expertise in Marketo.
• Strong communication and interpersonal skills.
• Exceptional organizational and presentation skills.
• Experience in digital marketing and customer journeys.
• Skilled in program management in large organizations.
• Validated experience with account and customer success planning.
• Ability to lead executive discussions and presentations.
• Bachelor’s Degree or relevant work experience.
• Ability to prioritize and perform under pressure.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and inclusive environment.
• Access to continuous learning and development resources.
• Flexible work environment with remote opportunities.
• Support for employee well-being and work-life balance.