Senior Manager, Customer Success - Remote

Overview

The Senior Manager, Customer Success is responsible for the overall success of our Enterprise Customers, overseeing a team of Customer Success Managers to ensure retention and satisfaction.

In Short

• Lead and mentor a team of Customer Success Managers.
• Build relationships with key customer stakeholders.
• Develop customer success strategies to drive adoption and retention.
• Ensure effective delivery of customer success programs.
• Contribute to the overall customer success strategy.
• Manage customer retention and churn.
• Assist with user groups and webinars.
• Provide industry and solution expertise.
• Track team performance and provide feedback.
• Collaborate with sales and product teams.

Requirements

• Bachelor's degree or equivalent; Master’s or certification preferred.
• 10+ years in customer success or account management.
• Proven track record as a Senior Manager.
• Experience with Enterprise customers in a SaaS platform.
• Ability to travel 25%.
• Strong organizational and analytical skills.
• Collaborative and flexible working style.
• Salesforce experience.
• Knowledge of customer journey best practices.
• Ability to teach and coach effectively.

Benefits

• Salary range of $145,000 - $174,000.
• Comprehensive medical benefits, 100% paid for employee.
• 401k with matching.
• Equity Option Grant.
• Unlimited PTO and company holidays.
• Wellness initiatives.