Senior Customer Success Manager - Remote

Overview

CloudZero is looking for a Customer Success Manager to support the growth of the Customer Success organization and help drive best in class levels of adoption, expansion and retention for our customers. A key focal point for the role will be driving a culture of delivering positive business outcomes and an incredible experience for our customers.

In Short

• Support customer success through onboarding and renewal phases.
• Drive software adoption and customer satisfaction.
• Communicate value propositions to customers.
• Analyze usage patterns to identify at-risk accounts.
• Manage renewals and negotiate contracts.
• Collaborate with sales and technical teams.
• Develop and maintain customer success plans.
• Generate reports to highlight successes and areas for improvement.
• Work in a metric-driven environment.
• Ensure customer advocacy within the organization.

Requirements

• 5+ years’ experience in customer-facing roles in software (ideally SaaS).
• Experience with sales or account management.
• Self-starter thriving in fast-paced environments.
• Ability to build and maintain success plans and reports.
• Comfortable working with KPIs and metrics.
• Strong client relationship skills.
• Excellent verbal and written communication skills.
• Experience in upsell negotiations.

Benefits

• Equal opportunity employer with a focus on diversity.
• Opportunity to work in a dynamic and growing company.
• Potential for career advancement.
• Collaborative team environment.
• Access to training and development resources.