Senior Customer Success Manager - Remote

Overview

The Senior Customer Success Manager (CSM) is responsible for ensuring customer satisfaction and value realization from the platform, acting as a trusted advisor and primary interface between customers and internal teams.

In Short

• 3+ years experience in a CSM capacity with enterprise SaaS.
• Strong executive-level relationship building skills.
• Action-oriented with a focus on customer trust and de-escalation.
• Analytical skills to assess financial ROI for customers.
• Excellent written and verbal communication skills.
• Technical troubleshooting experience required.
• Familiarity with case management systems and CRMs.
• Bachelor’s degree in relevant fields or equivalent experience.

Requirements

• Experience with enterprise SaaS products.
• Ability to drive customer adoption and satisfaction.
• Understanding of email security technologies.
• Proven record of managing customer health and success.
• Collaborative skills to work with cross-functional teams.

Benefits

• Competitive salary and bonus eligibility.
• Restricted stock units (RSUs) offered.
• Comprehensive benefits package.
• Opportunities for professional growth.