Senior Customer Success Manager - Remote

Overview

LogicGate was founded with a rebellious spirit and lofty objective: to build a modern risk management platform that helps our customers grow by transforming business risks into opportunities. Since our founding in 2015, we've secured more than $156M in four funding series to help us grow into the company we are today, but we're not done yet. LogicGate continues to push to lead the GRC category with our flexible and no-code risk management solution.

We are an outcomes-first company. Our success comes from our high-performing teams, so we give you the flexibility to work from where you are. You’ll have the option to be fully remote, work from our headquarters in Chicago, or hybrid unless the role has specific requirements.

At LogicGate, we believe that the strongest teams are made up of individuals who bring their different identities, backgrounds, ideas, and experiences to the table. We remain committed to fostering an inclusive work environment where all employee differences are celebrated, their ideas matter, and everyone feels safe to bring their authentic selves to work.

In Short

• Build and maintain customer relationships in the Enterprise segment.
• Act as a trusted advisor for customers regarding GRC and Risk Cloud applications.
• Lead the development of long-term success plans with customers.
• Track customer health scores and engage with unhealthy customers.
• Collaborate cross-functionally with other teams.
• Partner closely with Sales and Solution Engineering teams.
• Provide feedback to Product and Development teams.
• Serve as a role model for other customer success managers.

Requirements

• 3+ years experience in GRC or Risk Advisory.
• 2+ years experience in Customer Success or related roles.
• Interest in supporting sales and commercial business development.
• Experience with cybersecurity and risk management frameworks.
• Passion for SaaS applications.
• Strong people skills and ability to tailor messages.
• Ability to manage multiple accounts and priorities.
• Drive to learn and understand customer problems.

Benefits

• Competitive salary and variable compensation.
• Equity and health benefits.
• Generous PTO and company holidays.
• Focus on career development and learning opportunities.
• Inclusive and equitable work culture.
• Volunteer hours and charitable activities.
• 401k matching and insurance benefits.