Senior Customer Success Manager - Remote

Overview

As a Senior Customer Success Manager at Red Canary, you'll play a vital role in ensuring customer satisfaction and success in navigating cybersecurity challenges.

In Short

• Act as a trusted partner on product functionality for customers.
• Build strong customer relationships and deliver customer-centric solutions.
• Maintain accurate account information for seamless communication.
• Guide customers through onboarding, adoption, optimization, and renewal.
• Achieve net retention targets for assigned accounts.
• Train and mentor team members.
• Provide feedback to improve the customer success program.
• Develop and update knowledge base and blog posts.
• Collaborate across departments to achieve customer results.
• Push back on customers when it is in their best interest.

Requirements

• 4+ years of experience in Account Management or Customer Success, preferably in a SaaS company.
• 2+ years of information security experience required.
• Strong communication skills, both written and oral.
• Ability to prioritize and advance customer issues effectively.
• Creative problem-solving skills.
• Independent and self-sufficient, focused on customer needs.
• Adept at working across internal and external teams.
• Willingness to exceed customer expectations.
• Comfortable with difficult conversations.
• Accountability to meet commitments to customers.

Benefits

• Opportunity to work in a leading cybersecurity company.
• Be part of a team recognized as one of the best places to work.
• Engage in a mission-driven environment focused on customer success.
• Collaborate with a dedicated team of professionals.
• Continuous learning and development opportunities.