Technical Engagement Manager - Remote

Overview

The Technical Engagement Manager (TEM) is a customer-focused technical expert responsible for providing timely, high-quality support and guidance to ensure customers maximize the value of Red Canary's cybersecurity solutions.

In Short

• Provide quick, accurate, and high-quality responses to customer technical inquiries.
• Troubleshoot and resolve complex challenges.
• Collaborate with internal teams for swift issue resolution.
• Develop a deep understanding of Red Canary’s security solutions.
• Support customer adoption and desired outcomes.
• Identify gaps in product usage and security effectiveness.
• Share insights and enhance technical support strategies.

Requirements

• 3+ years of experience in a customer-facing role within the cybersecurity industry.
• Strong understanding of technology and security products.
• Ability to communicate complex solutions clearly.
• Strong prioritization skills using data and metrics.
• Familiarity with Zendesk or similar systems is a plus.
• Critical thinking and problem-solving skills.
• Comfortable with ambiguity and curious.

Benefits

• Work in a supportive and collaborative environment.
• Be part of a company recognized as one of the Best Places to Work.
• Contribute to enhancing the security posture of organizations.
• Opportunity to grow and develop within the cybersecurity field.