Customer Success Manager (Commercial) - Remote

Overview

The Customer Success Manager (Commercial) at Red Canary is responsible for empowering customers to improve their security outcomes and drive satisfaction, retention, and growth through strong relationships and ongoing support.

In Short

• Empower customers to achieve their cybersecurity goals.
• Drive customer satisfaction and retention.
• Manage renewals and identify expansion opportunities.
• Conduct executive business reviews for value realization.
• Collaborate with Technical and Sales teams.
• Develop product knowledge to assist customers.
• Prioritize and manage a portfolio of commercial customers.
• Deliver against quarterly OKRs and KPI targets.
• Process customer inquiries in Salesforce and Zendesk.

Requirements

• 2+ years in Account Management or Customer Success at a SaaS company.
• 1+ years experience with Salesforce and Zendesk.
• 1+ years in cybersecurity preferred.
• Excellent communication skills with escalated customers.
• Able to communicate complex solutions simply.
• Strong prioritization skills using data and metrics.
• Experience owning the renewal process.
• Able to make recommendations for customer improvement.

Benefits

• Opportunity to work in a leading cybersecurity company.
• Be part of a mission-driven organization.
• Collaborative and supportive work environment.
• Professional growth opportunities.
• Recognition as one of Built In's Best Places to Work.