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Customer Success Manager- Commercial (Americas) - Remote

Posted 18 weeks ago
Customer Service
Full Time
India, USA, Europe

Overview

The Customer Success Manager at AppViewX plays a crucial role in driving customer onboarding, product adoption, and identifying new business opportunities while advocating for customer needs.

In Short

  • Work closely with Sales teams for account transitions.
  • Establish goals and performance indicators for customers.
  • Accelerate adoption of solutions and drive value realization.
  • Manage customer engagement and satisfaction.
  • Identify upsell and cross-sell opportunities.

Requirements

  • 6+ years of customer-facing experience in solutioning or customer success.
  • Strong understanding of technical concepts around Network, PKI, and Automation.
  • Exceptional communication and time management skills.
  • Willingness to work in US shifts.
  • Experience with Fortune 500 organizations.

Benefits

  • Competitive incentives and health & wellness policies.
  • Flexible work arrangements and remote work options.
  • Learning and development programs.

AppViewX

AppViewX

AppViewX is a leading provider of automated certificate lifecycle management and PKI-as-a-Service, trusted by top global organizations to enhance security, ensure compliance, and improve visibility. The company offers the AVX ONE platform, which streamlines automation workflows to prevent outages and reduce security incidents. With a commitment to employee satisfaction, AppViewX has been recognized as a Great Place to Work in India. Headquartered in New York City, AppViewX serves a diverse clientele, including Fortune 1000 companies across various sectors, and emphasizes flexibility, trust, and accountability in its work culture.

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