Customer Success Manager - Americas - Remote

Overview

As a Customer Success Manager at RemoFirst, you will guide customers through the global employment process, ensuring a smooth onboarding experience and ongoing support.

In Short

• Manage a portfolio of customers and oversee their onboarding onto the RemoFirst platform.
• Build long-lasting relationships with clients, acting as their trusted advisor.
• Become an expert on global employment processes in various countries.
• Provide feedback on the RemoFirst platform to improve user experience.
• Stay updated on product releases and new features.
• Proactively manage account issues and provide solutions.

Requirements

• 2+ years of experience in Account Management or Customer Success roles.
• Experience in global HR, Payroll, or Global Mobility.
• Excellent English communication skills.
• Strong time management and organizational skills.
• Ability to collaborate effectively with diverse teams.
• Independence and problem-solving skills.
• Empathy and excellent people skills.
• Motivated and driven to succeed.

Benefits

• Startup environment with opportunities for influence and growth.
• Experience hyper-growth and help build a professional team.
• Work for a market leader with notable clients.
• Competitive compensation and top-tier work equipment.
• 100% remote work with local statutory PTO.
• Culture of respect, kindness, and diversity.