Support Specialist APAC - Remote

Overview

RemoFirst empowers employers to be free from geographical boundaries when accessing talent, allowing employees to pursue opportunities wherever they may exist. We are on a mission to be the FIRST to truly revolutionise the industry and be a generational company.

In Short

• Handle incoming inquiries through Zendesk.
• Resolve issues related to global employment, compliance, payroll, and employee support.
• Collaborate with internal teams and external stakeholders.
• Maintain clear documentation of issues and resolutions.
• Provide feedback on workflows and support processes.
• Stay up-to-date on global employment laws and company policies.
• Share insights and knowledge with teammates.
• 2-3+ years of experience in customer support or operations.
• Proficiency in support platforms like Zendesk.
• Exceptional communication skills in English.

Requirements

• Experience in EOR or payroll-related support.
• Strong organizational and time-management skills.
• Proactive nature.
• Ability to collaborate in a remote-first environment.
• Knowledge of employment laws across multiple countries is a plus.
• Advanced Zendesk expertise is desirable.
• Multilingual skills are beneficial.

Benefits

• Startup environment with growth opportunities.
• Experience hyper-growth scale.
• Work for market-leading companies.
• Competitive compensation and perks.
• 100% remote work.
• Diversity and inclusion are part of our culture.