API Support Specialist - Remote

Overview

The API Support Specialist will manage public API support tickets, assist customers in leveraging the API effectively, and ensure all related documentation is accurate and comprehensive.

In Short

• Respond to customer inquiries regarding API utilization.
• Assist customers in the certification process for custom applications.
• Ensure customer-facing documentation is accurate and up-to-date.
• Collaborate with developers to refine API documentation.
• Oversee API implementation and integration.
• Work with development teams to resolve API issues.
• Analyze ticket trends for efficiency improvements.
• Contribute to process automation to improve response times.
• Familiarity with RESTful API design principles is preferred.
• Strong communication skills in English are required.

Requirements

• Experience in a technical customer support role.
• Knowledge of web development technologies and protocols.
• Familiarity with tools like Zendesk analytics or Looker Studio.
• Experience with Git is a plus.
• Ability to document technical processes effectively.

Benefits

• Work in a leading loyalty and guest engagement platform.
• Be part of a culture that values diverse perspectives.
• Opportunity for internal promotions and strong employee tenure.
• Engage with innovative customer loyalty tools.
• Contribute to process optimization and documentation.