Remote Otter LogoRemoteOtter

API Support Specialist - Remote

Posted 14 weeks ago
Customer Service
Full Time
South America

Overview

The API Support Specialist will manage public API support tickets, assist customers in leveraging the API effectively, and ensure all related documentation is accurate and comprehensive.

In Short

  • Respond to customer inquiries regarding API utilization.
  • Assist customers in the certification process for custom applications.
  • Ensure customer-facing documentation is accurate and up-to-date.
  • Collaborate with developers to refine API documentation.
  • Oversee API implementation and integration.
  • Work with development teams to resolve API issues.
  • Analyze ticket trends for efficiency improvements.
  • Contribute to process automation to improve response times.
  • Familiarity with RESTful API design principles is preferred.
  • Strong communication skills in English are required.

Requirements

  • Experience in a technical customer support role.
  • Knowledge of web development technologies and protocols.
  • Familiarity with tools like Zendesk analytics or Looker Studio.
  • Experience with Git is a plus.
  • Ability to document technical processes effectively.

Benefits

  • Work in a leading loyalty and guest engagement platform.
  • Be part of a culture that values diverse perspectives.
  • Opportunity for internal promotions and strong employee tenure.
  • Engage with innovative customer loyalty tools.
  • Contribute to process optimization and documentation.
Thanx logo

Thanx

Thanx is a prominent loyalty and guest engagement platform tailored for the restaurant industry, dedicated to enhancing customer lifetime value through innovative lifecycle marketing automations and personalized loyalty tools. Utilizing proprietary credit card tokenization technology, Thanx significantly improves the accuracy and volume of purchase data, which is integral to its CRM suite. The company has garnered recognition as one of the most influential innovators in food service and has raised over $30 million from notable investors. With a strong emphasis on a collaborative culture and core behaviors that promote diversity and continuous improvement, Thanx attracts top talent and fosters a supportive work environment.

Share This Job!

Save This Job!

Similar Jobs:

Kojo logo

Support Specialist - Remote

Kojo

7 weeks ago

Join Kojo as a Support Specialist to provide exceptional customer service and support.

Chile
Full-time
Customer Service
$25,000 - $35,000/year
Omnipresent logo

Support Specialist - Remote

Omnipresent

7 weeks ago

Join Omnipresent as a Support Specialist to provide exceptional customer support in a fully remote environment.

Worldwide
Full-time
Customer Service
Omnipresent logo

Support Specialist - Remote

Omnipresent

7 weeks ago

Join Omnipresent as a Support Specialist to provide exceptional customer support in a fully remote environment.

Worldwide
Full-time
Customer Service
Omnipresent logo

Support Specialist - Remote

Omnipresent

7 weeks ago

Join Omnipresent as a Support Specialist to provide exceptional customer support in a fully remote environment.

Worldwide
Full-time
Customer Service
Omnipresent logo

Support Specialist - Remote

Omnipresent

7 weeks ago

Join Omnipresent as a Support Specialist to provide exceptional customer support in a fully remote environment.

Mexico
Full-time
Customer Service