Consumer Support Specialist - Remote

Overview

The Consumer Support Specialist is responsible for managing consumer support tickets using Zendesk, providing a positive customer experience while addressing inquiries and issues.

In Short

• Remote position open to candidates in New York and Florida.
• Contract-to-hire role focused on consumer support.
• Handle tickets through Zendesk, providing timely responses.
• Research and escalate support issues as needed.
• Maintain clear communication with customers.
• Work 40 hours per week.
• Collaborate with the Director of Merchant Operations and Support.
• Bring a positive attitude to customer interactions.
• Tag tickets for tracking purposes.
• Report bugs or issues uncovered during support.

Requirements

• 1-3 years of software support experience.
• Strong written and verbal communication skills.
• Ability to manage upset customers effectively.
• Excellent problem-solving skills.
• Proficient computer skills.

Benefits

• Opportunity to work with a leading loyalty and guest engagement platform.
• Be part of a culture that values diverse perspectives and empathy.
• Potential for internal promotions and career growth.
• Work with a team of talented individuals.
• Flexible remote work environment.