Consumer Support Specialist - Remote

Overview

As a Consumer Support Specialist, you will be responsible for answering consumer support tickets through our Customer Service tool, Zendesk, while providing a positive and helpful face to the brand.

In Short

• Contract-to-hire remote position.
• Answer consumer support tickets using Zendesk.
• Tag tickets for tracking and research customer issues.
• Report bugs or issues uncovered during support.
• Maintain courteous and articulate communication.
• Work 40 hours per week (5 days, 8 hours each day).
• Handle escalated tickets from Tier 1 team.
• Provide detailed background information for bug reporting.
• 1-3 years of software support experience required.
• Strong written and verbal communication skills needed.

Requirements

• 1-3 years of software support experience.
• Strong written and verbal communication skills.
• Strong interpersonal skills for managing upset customers.
• Strong problem-solving and computer skills.

Benefits

• Opportunity to work with a leading loyalty and guest engagement platform.
• Be part of a culture that values diverse perspectives and empathy.
• Potential for internal promotions and strong employee tenure.