Support Specialist EMEA - Remote

Overview

As a Support Specialist at RemoFirst, you will be responsible for handling diverse inquiries within our centralized support system, working closely with clients and internal teams to ensure efficient resolution of queries.

In Short

• Handle incoming inquiries through Zendesk.
• Resolve issues related to global employment and payroll.
• Collaborate with internal teams and stakeholders.
• Provide feedback for process improvements.
• Maintain documentation of issues and resolutions.
• Stay updated on global employment laws.
• Support a diverse, global client base.
• Work in a remote-first environment.
• Contribute to a fast-growing organization.
• Experience in customer support or operations.

Requirements

• 2–3+ years of experience in customer support.
• Proficiency in support platforms like Zendesk.
• Experience in EOR or payroll-related support.
• Exceptional communication skills in English.
• Strong organizational skills.
• Proactive and anticipatory in nature.
• Ability to collaborate in a remote environment.
• Knowledge of employment laws is a plus.
• Advanced Zendesk expertise is preferred.
• Multilingual skills are a bonus.

Benefits

• Competitive compensation.
• Top-of-the-range work equipment.
• 100% remote work.
• PTO regulated by local statutory.
• Startup environment with growth opportunities.
• Culture of respect, kindness, and inclusion.
• Opportunity to influence and grow rapidly.
• Work with market-leading companies.
• Contribute to a mission-driven organization.
• Continuous improvement and feedback culture.