Customer Success Manager, Commercial - Remote

Overview

Highspot is seeking an experienced Customer Success Manager to enhance customer satisfaction and retention by building strong relationships and driving product adoption.

In Short

• Join the Post-Sales team as a Customer Success Manager.
• Focus on customer satisfaction, retention, and success.
• Build strong relationships with customers to understand their needs.
• Drive product adoption and foster advocacy across various functions.
• Identify account risks and collaborate with internal teams.
• Deliver customer-facing milestones like Value Plans and Business Reviews.
• Partner with Account Management for renewals and expansions.
• Thrive in a collaborative environment.
• Help influential companies solve their toughest problems.
• Passionate about enablement and its transformative potential.

Requirements

• Proven track record in customer success or related field.
• Strong relationship-building skills.
• Ability to drive product adoption and customer satisfaction.
• Experience in collaborating with cross-functional teams.
• Understanding of sales enablement concepts.
• Excellent communication and interpersonal skills.
• Ability to identify risks and strategize solutions.
• Experience with customer-facing milestones.
• Passion for helping organizations transform.
• Ability to thrive in a fast-paced environment.

Benefits

• Equitable workspaces and a culture of belonging.
• Opportunity to work with influential companies.
• Collaborative team environment.
• Empowerment to drive change.
• Focus on employee values and representation.